TERMS & CONDITIONS
Last Updated: June 12, 2023.
It is important to understand the health and physical challenges you may face while on The Kilimanjaro Experience™ and while climbing Kilimanjaro, so before beginning your expedition through your use of our services, please ensure you read, consider, and understand the information provided below.
The itinerary you have received (or will receive) is to be understood as an indication of what each journey aims to accomplish, and not as a contractual obligation on our part. Our journeys are adventurous challenges that involve inherent risk and are subject to the influence of numerous factors that may prevent the successful completion of the intended goal.
With proper preparation and careful attention to safety, climbing Kilimanjaro can be a truly inspiring experience. These conditions, in conjunction with the information provided to you by our coordinators via other means of correspondence, form the entire agreement between Ultimate Life Climb, its affiliates (collectively known as ULC), and yourself. When you consent to participate in the adventure, you accept and have the authority to accept these conditions.
Adventure Reservations and Payments:
A deposit of 50% per person is required at the time of booking the ULC Inspedition, if not paying in full. The remainder of the booking fee for the Inspedition is due 45-60 days prior to your departure date. Accepted methods of payment include credit card, PayPal, or certified check. We will accommodate last-minute reservations if possible.
All products, services and prices posted are in US dollars ($USD).
Prior to tour departure, all cancellations must be in writing. ULC will retain a percentage of the trip cost dependent upon the receipt date of the cancellation notice. If you cancel your trip:
• 91 days or more before departure: All costs are refundable.
• 90 to 61 days before departure: 50% of ULC’s package rates are non-refundable.
• 60 to 46 days before departure: 75% of ULC’s package rates are non-refundable.
• 45 days or less before departure: 100% of ULC’s package rates are non-refundable.
Within 90 days prior to departure cancellation fees will apply. You may also be responsible for any fees imposed by hotels, airlines etc., that are over and above your land arrangements, due to the cancellation of your original date bookings. Please consult your agents/bookings for cancellation policies outside of the ULC bookings and arrangements.
ULC and all other associated parties, firms, or corporations cannot be held responsible for delays, loss, damage, injury or accident, change of itineraries that may occur through the negligence of any individual or company entrusted with such service.
ULC cannot be held responsible should airlines discontinue flights on certain routings or change scheduled timetables resulting in missed connections, etc. Should an amendment in a routing or itinerary be necessary, we will support you accordingly.
Please be advised to take precautions against malaria prior to the commencement of your journey. We recommend you contact your local physician.
At the time of writing this agreement, travelers are required to present a negative COVID-19 test certificate before boarding the plane and upon arrival into Tanzania. The test must be a Real-Time Polymerase Chain Reaction (RT-PCR) test. If your test produces a positive result, ULC will not offer a refund of any kind. Upon arrival, travelers must also take a rapid test at the point of entry. If your test produces a positive result, ULC will not offer a refund of any kind, but will, however, do everything in our power to assist you with local rules and regulations.
Ultimate Life Climb cannot accept any liability or pay any compensation in respect to delays or lack of performance affected by “force majeure.”
Force Majeure means any event which Ultimate Life Climb or associated parties has no control over and even in circumstances where all due care was taken, the event could not have been avoided or foreseen. This includes events such as war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural disaster, adverse weather conditions, fire and all similar events outside Ultimate Life Climb’s control.
Please contact your country’s travel advisory board for any guidelines and/or travel restrictions that may be present at the time of travel.
Ultimate Life Climb’s Responsibility:
Safety on Mount Kilimanjaro and The Kilimanjaro Experience™
ULC is attentive to safety measures and takes responsibility for our clients very seriously. Our professional guides are trained and skilled specifically for their adventure. Before and during your climb, they will explain the precautions and measures. They are prepared to prevent, detect, and treat altitude sickness and other possible situations on the expedition. They are prepared to employ modern rescue measures and evacuation plans in case of any emergencies.
Payment and tuition include, but not limited to (where applicable to each Ultimate Life Climb adventure):
- Private transport from JRO to the hotel in Moshi and return to JRO.
- 4 Nights’ accommodation in Moshi, Tanzania – 2 before Kilimanjaro, 1 after returning from the mountain, and 1 after returning from the safari. Single rooms are available upon request, and with a surcharge. All meals included.
- All park fees.
- All group adventure tips.
- National Park approved guides and porters.
- Private chef and server.
- Accommodation on the mountain (Three-person mountain tents used for two people – single occupancy available upon request, and with an up-charge), stools/chairs, a dining tent (including, but not limited to the dining table, plates/bowls, silverware, mugs, cups, thermoses, tent light and heat provided by propane, and all necessary condiments), hot water for washing.
- Meals on the mountain.
- Pulse oximeter and health tracking.
- Private toilet (this is great, we promise!).
- Transport from the hotel in Moshi to Machame Gate (the starting point of the mountain) and return to the hotel in Moshi.
- Locals’ discounts.
- Ultimate Life Climb proprietary “Inspedition” Journey.
- Private transport to the airport (based on flight availability) from Moshi.
- Flight into the Serengeti.
- Transport from a Serengeti airstrip to a local safari lodge.
- Two-day safari in the Serengeti, all meals, drivers, and lodging.
- One-day safari in the Ngorongoro Crater, all meals, drivers, and lodging. One-day safari in either the Lake Manyara or Tarangiri National Park, all meals, drivers, and lodging.
Payment does not include
- Possible COVID testing to and from Tanzania.
- Personal items (bottled water, alcohol, and other drinks).
- Personal climbing gear (please refer to the thorough “Gear List” within your Dashboard in the Members area of the site – gear rental on-site available upon request).
Tipping is highly appreciated and required at the end of Kilimanjaro and the safari (**please note, all USD need to be above the year 2006**):
We have developed a mutual respect, trust, and understanding of the local culture, and because of this, we have simplified tips for you. Tips have been incorporated into the enrollment rates and fees. Personal tips to specific guides and/or porters are greatly appreciated and can be discussed based on the service provided.
15% of costs go directly to Tanzanian social, economic, and environmental initiatives. This was a fact recognized early on by local charities where we recognized our responsibility to develop and operate in a manner that makes a positive contribution to the natural, social and cultural environment.
Shipping of Merchandise
Multiple Package Shipments: Orders may be shipped in multiple packages due to various factors, including but not limited to: product availability, size, weight, and fulfillment center locations. Each package may have its own tracking information.
Varying Shipping Times: Shipping times for orders may vary based on several factors, including the size of the product, availability, shipping method selected, and the fulfillment center the product is shipped from.
Fulfillment Centers: Merchandise orders and products are created just for you! Everything is made to order, so care and the quality of every product is taken into close consideration, plus it creates less waste than conventional manufacturing. All merchandise is fulfilled from multiple warehouses or fulfillment centers. As a result, orders with multiple items may be shipped separately and arrive at different times.
Tracking Information: Upon shipment, customers will receive tracking information via email or provided contact details. This information will specify the status and estimated delivery times for each package, if applicable.
International Shipping: For international orders, please note that shipping times and costs may vary significantly due to customs clearance procedures and local postal services. Customers are responsible for any applicable customs duties, taxes, or fees.
Delivery Addresses: Customers are responsible for providing accurate and complete delivery addresses. Any additional charges incurred due to incorrect or incomplete addresses will be the responsibility of the customer.
Delays and Unforeseen Circumstances: While we strive to ensure timely delivery, unforeseen circumstances such as weather conditions, natural disasters, or other events beyond our control may cause delays. We appreciate your understanding in such situations.
Lost or Missing Packages: In the event of a lost or missing package, customers are encouraged to contact our customer support team for assistance. We will work diligently to resolve the issue and provide appropriate solutions within our policies.
Delivery Confirmation: Delivery confirmation may be provided by the carrier and will serve as proof of delivery. Customers may be required to sign for the delivery of certain high-value orders.
Returns Due to Shipping Issues: If an order is undeliverable due to a customer’s error in providing the shipping address or failure to retrieve the package from the carrier, additional shipping charges may apply for reshipment or refunds may be subject to deductions for shipping costs.
By placing an order on our website, customers acknowledge and agree to these shipping terms and conditions.
Ultimate Life Climb’s contract will be governed by and constructed in accordance with the law of the state of Colorado, in the country of The United States of America. Accordingly, each party irrevocably submits to the jurisdiction of the Colorado courts to settle any dispute or matter arising under this contract.